Automate your Front Desk with UpScale.AI

Upscale’s AI sales and concierge agents engage hotel guests on WhatsApp—no app downloads needed. With 98% open rates, it’s the ultimate channel to connect before, during, and after their stay. Forget emails, SMS, or calls with under 50% engagement. Deliver top-tier service where your guests already are.

Lead Qualification: Automatically engage prospective guests before booking with a consultative sales experience.
Recommendation & Upsells: Provide personalized suggestions for dining, experiences or activities via WhatsApp.
Share Online Check-in and Confirmation: Keep guests engaged through out the booking journey without leaving WhatsApp.
In-Stay Services: Let guests request amenities, assistance, or report issues via WhatsApp.
Chat Take-over by Your Staff: Staff can step in when needed, while AI handles routine conversations.

UpScale.AI Expected Impact

Hire the equivalent of a front-of-house team in just a few clicks!

$25K

Saved in annual salaries per hotel property

Guest inquiries automated

90%

Extra upsells made

35%

A Touchless Guest Journey

A Virtual Concierge eases your staff's workload and delights your hotel guests from before arrival to after departure.

Centralized Automation for Groups

Streamline operations across all hotel teams from a single platform, ensuring consistent guest experiences, reduced costs, and improved efficiency.

Manage concierges in one dashboard.
Set up and personalize automated guest interactions for each hotel, all managed centrally from one intuitive interface.
Centralized guest communication.
Streamline guest requests across all your properties, allowing your fron desk team to handle inquiries efficiently from one inbox.
Security and data protection.
Ensure guest data is safeguarded across all properties with robust security measures and centralized control.

Connect or add your bookings

PMS
Seamlessly integrate with your PMS to automatically sync new bookings and trigger guest conversations instantly.
Booking Engine
Connect your booking engine to streamline reservation data and automate guest messaging from confirmation to check-out.
OTA
Easily link your OTA channels to pull bookings directly into Viqal through platforms like Booking.com or Expedia.
Bulk Upload
No integration? No problem. Simply upload bookings via CSV to start automating guest conversations with ease.